Terms & Conditions Supply & Installation

  1. THE PURPOSE AND SCOPE THE TERMS AND CONDITIONS, AND HOW THEY APPLY TO THE PRODUCTS AND SERVICES PROVIDED BY US
  • It is highly recommended that you carefully peruse these terms before placing an order with us. They outline essential information such as our identity, the way we deliver products to you, provisions for modifying or terminating the agreement, and procedures for addressing issues. Should you identify errors or require any modifications to the terms, please do not hesitate to reach out to us for further discussion.
  1. ORDERING AND PAYMENT
  • By paying the deposit, you implicitly consent to our Terms and Conditions, effectively signifying their acceptance of the contract.
  • If we are unable to accept your order, we will duly inform you of the situation. This may occur due to a variety of reasons such as unavailability of the product, unanticipated resource constraints that were beyond our reasonable control, discovery of inaccuracies in the product description or pricing, or the inability to fulfil a specific condition that you have stipulated.
  • When entering into supply-only contracts, it is imperative to ensure the accuracy of your measurements or “agreed sizes.” And view of your drawing clearly written with your sizes. If we are creating the product based on the measurements you have provided, it is your responsibility to guarantee their precision. To this end, we strongly advise you to allow our surveyors to conduct an examination of your property to confirm the measurements and specifications of the products, and to opt for our professional in-house installation service. Please be aware that we cannot be held responsible for any defects resulting from errors or omissions on your part during self-installation or through a third party. In such instances, you will be accountable for any expenses incurred due to erroneous measurements or specifications provided to us.
  1. LIABILITY AND INSURANCE
  • UK BI FOLD DOOR FACTORY LTD. its employees, suppliers, agents and/or principals assume no liability resulting in any refunds in whole or part, nor compensation in whole or part for all the following conditions:
  • The company does not guarantee the elimination of condensation by the product, which are the subject of this contrac
  • The company does not guarantee the damage caused or contributed to by alterations or repairs other than those carried out by UK BI FOLD DOOR FACTORY LTD.
  • This guarantee does not supersede or replace the statutory rights and common law rights which are available to the customer but is in addition to such righ
  • The company do not guarantee against damage caused or contributed to by events outside UK BI FOLD DOOR FACTORY LTD.’S control including but not limited to Acts of God, fire, explosion, contact with corrosive matter, extreme weather conditions, flood, vandalism, soiling, misuse, abrasion, improper storage following delivery, neglect, faults, or premature deterioration which results fromcomply with the company’s maintenance instruction
  • Damage to any attached wall fixtures, pictures, ornamentals, collectibles, furniture, plants, carpet or flooring, curtains or drapes, or miscellaneous items around or near the work being performed.
  • Agreed, implied, or assumed responsibility, for the safety and security of children, elderly people and pets.
  • Lost wages and/or inconvenience from missed work, vacations, sick days or other due to a change in schedules regardless of fault. Miscommunication on the part of the customer and/or UK BI FOLD DOOR FACTORY LTD. constitutes no responsibility to UK BI FOLD DOOR FACTORY LTD for anything other than a reasonable effort to complete the work as contracted, in full or part. This applies to additional time needed to complete the job beyond the original estimated and agreed upon time frame.
  1. EVENT OF INSTALLATION
  • Please remove all items in work area to prevent possible damage to valuables. Specially UK Bi-Fold does not take responsibility to remove TV any other electric Products and connections including disconnection of your Alarm system or any cable Running through aperture.
  • We will not be responsible for removal and reinstallation of your curtains / Drops and railings or miscellaneous items around or near the work being performed.
  • Installers are not responsible for children, pets, or any material items loose or attached, in or around work area. An adult or older responsible child (16 years or older) must be always on the premises while work is being performed.
  • UK BIFOLD DOOR FACTORY LTD. does not guarantee nor take responsibility for stucco damage especially when replacing from old windows/ Doors to new one that may occur around doors / windows openings. In case of removal of any Bricks / Blocks as part of our installation. We also do not cover any electrical / Plumbing works to accommodate the installation.
  • We also do not take any responsibility to making Good any of wooden panel / skirting board and wooden / Tiles floors or sub-floors, walls, wallpaper, or other items around or near the door in the event of water leakage.
  • When a customer requires any decorative render / skimming coating and claddings around our framework, we will only finish your product with expanding foam. To assure that your products are weather-resistant they will be finished using foam instead of silicone. We do not offer services such as render / skimming coating and claddings, for these services you may need to engage a third party. The company’s guarantee does not cover any aesthetic wear on gold brass or any coated/powdered coated product/furnitur
  • The company does not guarantee the elimination of condensation by the product, which are the subject of this contrac
  • The company does not guarantee the damage caused or contributed to by alterations or repairs other than those carried out by UK BI FOLD DOOR FACTORY LTD.
  • UK BI FOLD DOOR FACTORY LTD. is not Responsible for any seen or unseen pre-existing structural damage to the building. We might record a video and take pictures for future evidence. After our frame installation our Company is not responsible of any structural damage of building. However, our expert team always use additional support including Acrow props for prevention of any cracks or damage at time of removal exiting frame works.
  • During installation we may find that support / lintel is missing or inadequate, when this occurs it is the customers responsibility to install correct supports as per building regulations, we may have to pull off site in these circumstances and cannot be held liable for any delay in returning once the building work has been completed.
  • Kindly inform us during the order placement if you believe that the installation of our product at your site will require a crane or any other lifting equipment. Please note that our quotation does not encompass the cost of handling or lifting equipment. Upon conducting a site survey, we can also determine whether any special lifting equipment is required or not such as a crane or lifting machine. It is the customers responsibility to seek out a lifting equipment company and negotiate, arrange, and communicate directly. We disclaim any responsibility for the lifting and/or handling equipment, as stated previously.
  1. YOUR DOOR, OUR GLASS
  • When installing glass into your existing door, the UK BIFOLD DOOR FACTORY LTD. installer is trained to inspect your door for any potential problems. If a problem is noted, the installer will discuss the problem with you and your options. If the problem(s) noted results in repairs or replacement of your existing door, you may opt to have another company or UK BIFOLD DOOR FACTORY LTD. perform the repairs or replacement. Additional repairs or replacement, whether performed by another company or UK BIFOLD DOOR FACTORY LTD., is not a basis for cancellation or refund of this agreement.
  • UK BIFOLD DOOR FACTORY LTD. does not warrant any customers existing door into which a door glass is installed.
  1. CHANGE ORDERS
  • Once your order is placed, you may change your selection ONCE within (7) working days (excluding weekends or holidays). Any changes to your selection after the allotted time may result in an additional charge per item changed and does not void the terms and conditions of this agreement.
  1. GUARANTEE ON GLASS
  • Door glass inserts are limited to a (1) one-year warranty on the glass.

NOTE: Glass breakage of the inside or outside glass, for any reason, IS NOT considered warranty, and must be covered by customers homeowners’ insurance policy. A separate glass breakage warranty can be purchased from UK BIFOLD DOOR FACTORY LTD. Ask your representative for details.

  1. OUR GUARANTEE.
    • UK BIFOLD DOOR FACTORY LTD. extends this warranty to the original homeowner. Warranty may be transferred in writing and approved by UK BIFOLD DOOR FACTORY LTD. Subject to the terms and conditions when this warranty certificate accompanies claims.

Guarantee for items at UK BI FOLD DOOR FACTORY LTD.

5 years Glass
1 year Moving Parts
15 Years Aluminium Framework

Please note:

  • This guaranteed certificate is only valid if the payment is made in full.
  • A proof of full payment and guarantee certificate is required to validate the proceedings of this certificate.
  • This guarantee is transferrable and is personal to the original purchaser as shown on the invoice.
  • Guarantee will be carried out during normal business hour
  1. GUARANTEE ON CLAIMS
  • If an item requires attention, please write to info@ukbifolddoorfactory.co.uk. Clearly describing the problem along with the homeowner’s name, address, phone number and approximate date of installation. Claims must be made within (30) thirty days of the date the problem was first discovered. The representative will contact you to discuss further. Please keep this certificate in safe place, it may need to be shown to the service manag If you do not allow the UK BI FOLD DOOR FACTORY LTD’s representative to review which is subject to the guarantee claim you will invalidate the warranty in respect of that claim.
  • Defects attributable to bad workmanship or faulty materials supplied by the company must be notified in writing by the customer to thecompany within 4 days of the completion of the work and such defects will be investigated by the company and if liability is accepted willbe rectified at the company’s expen
  • This guarantee will be null and void if:
  • It can be shown that the materials have suffered from any act of neglec
  • Lack of maintenance
  • Wilful damage
  • Abuse
  • Mistreatment
  • Environmental damage, or
  • Abnormal use by the customer
  • No modification or changes to the warranty will be effective unless set forth in a written document signed by an officer of UK BI FOLD DOOR FACTORY LTD.
  1. MAINTENANCE
  • It is recommended that all-aluminium frame should be cleaned with mild soapy water after installation and at three monthly intervals thereafter. In marine and industrial atmospheres, it is recommended that cleaning should take place at monthly interval
  1. CANCELLATIONS AND/OR REFUND
  • Although we make every effort to expedite your installation, certain unforeseeable events may delay your install. Your Raw Material Product delays, inclement weather, vehicle breakdowns, installer sickness, etc. are just a few examples that may affect your install date and/or time. You will be called as soon as we become aware a rescheduling is necessary. Rescheduling of any install, REGARDLESS OF REASON, is not a basis for refund or cancellation, either in part or whole.
  • Once an order has been placed, money is spent to initiate all work orders immediately. This ensures we provide the very best and reasonably fast service as possible. Service fees for credit card payments are automatically deducted and are not refunded to UK BI FOLD DOOR FACTORY LTD. for any reason. For these reasons there are no provisions for cancellations or refunds. You have entered into a home improvement agreement and the terms for this is understood by signing the front side of this agreement.
  • Occasionally there are valid and compelling reasons for a cancellation or refund. Generally, the guidelines are for hardships such as death or disaster. It is at the discretion of the UK BI FOLD DOOR FACTORY LTD. Director to make the determination what is or is not an acceptable reason.
  • Regardless of the reason, if the UK BI FOLD DOOR FACTORY LTD Director makes the determination a cancellation/refund is allowed, it must be made within the first 7 working days after the original date of agreement.

For more detail of cancelation policy please read full cancellation and /or Refund policy.

  1. UK BI FOLD DOOR FACTORY LTD. specialise in bespoke solution products only. All our bespoke products have 7 days cooling off period. UK BI FOLD DOOR FACTORY LTD. provide contracts with a 7 days cooling off period, if you cancel your contract/order within the cooling period, you will be entitled to a full refund, or all monies paid. However, if you decide to cancel your order, the following procedure applies and cannot be deviated from:
  2. Send an email as soon as possible info@ukbifolddoorfactory.co.uk clearly explaining to us that you wish to cancel your order and the reasons for this. Alternatively, please send a signed and dated letter to UK BI FOLD DOOR FACTORY LTD. at our registered office by special delivery/recorded delivery post clearly indicating your job reference and cancellation instructions, and we will do our best to refund your full deposit or 1st payment.

When we won’t be able to refund a deposit / initial payment.

We won’t be able to refund your deposit / 1st payment in the following circumstances; because we will have incurred cost or your cancellation request for bespoke products is outside of the 7 Days cooling off period.

  1. Your cancellation request for bespoke orders is received after 7 days cooling off period, as your products manufacturing has already started.
  2. You accept an alternative product or design and then change your mind after the order has gone into manufacture.
  3. There are issues related to access and/ or permissions that you don’t make us aware of until after the order has gone into manufacture. This includes planning permission, building regulations, conservation constraints, or any access issue.
  4. If we find hazardous materials, structural issue or other unforeseen circumstances that prevent the installation taking place that couldn’t reasonably have been detected at survey.
  1. OUR RIGHTS TO END THE CONTRACT
  • In the event of a breach of contract by you, we reserve the right to terminate the contract. Termination may occur at any time, and we will provide written notification in the following information:
  • Non-payment of dues within the stipulated timeframe, and failure to pay within 14 days of receiving a payment reminder from us.
  • Failure to provide necessary information within a reasonable timeframe, as requested by us to complete the manufacture of products ordered by you.
  • Failure receive or collect the products ordered within a reasonable timeframe.

Our rights to change these Terms & Conditions of Use or Content on the Site

UK BI FOLD DOOR FACTORY LTD may add to, change, or remove any part of these Terms & Conditions of Use at any time, without notice. Any changes to these Terms Conditions of Use or any terms posted on this Site apply as soon as they are posted. By progress of your project or continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. UK BI FOLD DOOR FACTORY LTDmay add, change, discontinue, remove, or suspend any other Content posted on this Site, including features and specifications of products and/or services described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

  1. THIS CONTRACT IS GOVERNED BY CERTAIN LAWS AND IT SPECIFIES THE JURISDICTION WHERE YOU CAN INITIATE LEGAL PROCEEDINGS
  • The terms and conditions pertaining to the products are subject to English law. In the event of any legal proceedings, you may pursue them in the English court. However, if you reside in Scotland or Northern Ireland, you may initiate legal proceedings regarding the products in either the Scottish/Northern Irish or English courts.

Updated: 01-04-2023